Shipping policy

Processing Time

• Orders are processed within 3–5 working days after payment confirmation.

• As our products are handmade, each item is designed, printed locally, cut, and packaged by hand. This artisanal process may occasionally extend preparation time.

Shipping Partners

• We use Courier Guy and Pudo Lockers for all deliveries.

• Shipping typically takes 3–5 working days once the order has been fulfilled.

Delivery Method

• Orders are delivered to the nearest Pudo Locker, estimated based on the address provided at checkout.

• Customers will receive a notification when their parcel is ready for collection.

Customer Responsibilities

• Please ensure that your delivery details are accurate at checkout.

• Collect your parcel promptly once notified to avoid delays or storage issues.

Delays & Exceptions

• While we strive to meet the stated timelines, external factors (courier delays, public holidays, or unforeseen circumstances) may affect delivery times.

• Customers will be notified of any significant delays.