Refund policy

Eligibility for Returns

• Returns are accepted within 7 working days of delivery.

• Products must be unused, in their original packaging, and accompanied by proof of purchase.

• Handmade items may have slight variations; these are not considered defects.

Defective or Damaged Products

• As our products are handmade, occasional human error may occur.

• If you receive a product with a significant defect or damage, please notify us immediately with photos of the issue.

• We will offer a replacement or refund depending on the situation.

Refunds Process

• Approved refunds will be processed within 5–7 working days.

• Refunds are issued via the original payment method.

• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

• Exchanges are available for defective items or incorrect orders.

• Replacement items will be shipped once the returned product is received and inspected.

Customer Responsibilities

• Customers are responsible for ensuring accurate delivery details at checkout.

• For Pudo Locker deliveries, please collect your order promptly once notified.

• Customers must cover return shipping costs unless the product is defective.